Comments on: Heroes and Villains at Wizards of the Coast

By: MitchO

MitchO — Thu, 18 Dec 2014 21:10:48 +0000

I think the entire article is written on a misunderstanding …

“In short, Wizards of the Coast is a company that has its shit together.”

You think MTGO is the only disaster going on over there? Have you watched the site stumble and restart multiple times in the past year? Duels of the Planeswalkers? Really, it’s mostly the digital/technological environments, but it’s not entirely them, because they are apparently hamstrung by poor management and HR. Go read WotC’s reviews on glassdoor.com (http://www.glassdoor.com/Reviews/Wizards-of-the-Coast-Reviews-E4718.htm?sort.sortType=RD&sort.ascending=false) … most of 2014 is full of multiple, all over the map but consistent in the complaints, former and current employees who are vicious in their honesty. The only review about 2 stars in the last 6 months? A sarcastic one who gives them 5 stars for a great place to hide if you want to “check out”.

By: David Brunsdon

David Brunsdon — Wed, 17 Dec 2014 21:27:11 +0000

In regards to Worth’s twitter ‘cc-ing’ Chris Kiritz on support issues. I didn’t mind it when Worth did that to me, but I did mind that Chris Kiritz didn’t do anything, like say, respond to me, on the issue that was significant to me.

I needed a higher level of support than what an ORC was able to provide, and I never got it. They passed the buck, and dropped it.

By: David Brunsdon

David Brunsdon — Wed, 17 Dec 2014 19:38:20 +0000

MTGO is the equivalent of a bad restaurant in a great location.

By: Mistrblank

Mistrblank — Wed, 17 Dec 2014 18:44:13 +0000

I’m pretty sure Solforge and especially Hearthstone have already won.

By: Dan

Dan — Wed, 17 Dec 2014 18:43:22 +0000

>”It’s not uncommon to see Wollpert refer a tweeted complaint to Chris Kiritz or Mike Turian, as if it’s not his problem.”
Maybe it’s their job to handle customer satisfaction issues? (This question is rhetorical).

Worth reports to someone. That person Worth reports to makes decisions about tech that are beyond the control of Worth. They also hand him a budget for his staff and tech infrastructure. They also tell him how many full time heads he can have. I can assure you, the reasons MTGO sucks has almost nothing to do with Worth, you need to look higher (much higher, in fact).