Comments on: Insider: Best Business Practices (Part 1)

By: David Schumann

David Schumann — Wed, 25 Nov 2015 15:31:26 +0000

In reply to Chaz V. Same here...customer satisfaction has a LOT of hidden value that some store's really don't understand.

By: Chaz V

Chaz V — Tue, 24 Nov 2015 22:57:37 +0000

When I go to purchase cards, I will pay the extra few dollars if there is really good customer service and professionalism. It’s why I deal with SCG more often than people would normally, their customer service is A+. I especially use their site for pre-orders.

The same is said for when I sell cards, if there’s an issue there’s no hesitation to try and rectify that issue. I’m not going to give customers the run-around, and I wouldn’t want it done to me.

By: David Schumann

David Schumann — Tue, 24 Nov 2015 16:39:59 +0000

In reply to Mike Lanigan. That's an excellent point. When I work on part 2, I'll definitely bring up "professionalism" as a category. I also agree that knowing your customers first name is a huge boon to business as it helps the customer feel appreciated (and remembered).

By: Mike Lanigan

Mike Lanigan — Tue, 24 Nov 2015 14:18:38 +0000

The little things do matter. I’ve found that customers appreciate you knowing their name as well. This may be hard, it definitely is for me, but knowing the people who frequent your store helps create a good relationship with them. I have even had some customers not come back for a while because I forgot their name. That may not be the case the majority of the time, but it does happen. Everything you can do to make the experience better will improve your business, especially these little things you’ve outlined in your article.

Answer the phone professionally also. It matters.