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The Ongoing Debate About MTGO Compensation

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Compensation for MTGO events has been a huge topic of debate ever since Brian Kibler single-handedly discontinued premier-level events at the end of 2013. Wizards of the Coast has largely ignored customer concerns about the lack of respect shown for players' time, money, and frustration with a barely functioning program that crashes on what seems like a majority of players.

This issue was brought back into the spotlight recently when Limited Resource's Brian Wong dedicated a large part of episode 249 to discussing the shortcomings of the policy.

limitedresources

Yesterday on the Meadery, Meghan Wolff shared a recent experience that continued along this line of discussion. It's the same old story we've heard over and over again—doing well in a high-stakes event, disconnected without being notified, and a frantic attempt to reconnect that ultimately resulted in a match loss and event drop.

Wolff went over the tiers of responsibility that WOTC has for MTGO. First, it should be a functioning program that works as intended. Short of that (and we are significantly short of that), is to not run high-stakes events unless either the software or the compensation policy can adequately support them (we're well short of that, too). The third tier, says Wolff, is that at the very least, players should be compensated adequately when things go wrong. Sadly, WOTC falls short of this third tier, too.

Wolff concludes:

If I am deeply upset as a result of using your product, someone must be in the wrong. By failing to compensate me, you are denying responsibility – if you were doing something wrong, then you would do something to fix it. Since you are not, you must not be doing anything incorrect, and I'm left with the conclusion that I am the person in the wrong for using MTGO in the first place.

When you do not properly compensate your customers, you are sending the message that they are wrong for using your product. It's only a matter of time before I start listening and stop playing.

The Reddit discussion thread for this article has some fantastic points, and the discussion includes such community figureheads as Luis Scott-Vargas and Worth Wollpert.

worthwollpert

If you've spent any amount of time playing MTGO, you have likely been undercompensated after a program bug ruined a particular event you were playing. It's fair to say that WOTC needs to defend itself against people trying to game the system, but the company also needs to show respect for its customers. The balance is currently weighted far too heavily toward WOTC profits, but as more attention is shown toward this issue, maybe the community can force a change. What revisions would you like to see the MTGO compensation policy?

Danny Brown

Danny is a Cube enthusiast and the Director of Content for Quiet Speculation.

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4 thoughts on “The Ongoing Debate About MTGO Compensation

  1. Agreed. If it’s that horrible, STOP USING IT. When people continue to pay for a something, the company’s default assumption is that their product or service is “good enough”. Until people boycott, the company has no real motivation to improve it. But since so many people are addicted to their games and also addicted to whining incessantly without taking any real action, I doubt we’ll see any changes in the immediate future.

    1. Profiting is a relative term, sure if you get comped for your draft you get your pool for free but if you disconnect in round 3 of your 8-4 you receive no prize packs because you are treated like you dropped from the event meaning those 4 prize packs go to no one. That doesn’t even include the potential other 4 packs you could’ve won if you took first

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